0117 456 0192 bookings@brunswickvehicleglass.co.uk Brislington, Bristol BS4 3QF Mon–Fri 07:30–18:00 · Sat 08:00–14:00
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How we handle your information

Privacy
notice

Booking a windscreen means handing over a registration, a postcode and sometimes an insurance policy number. This sets out what we do with all of it, how long we keep it, and what you can make us do about it.

Last updated 1 September 2026 · applies to brunswickvehicleglass.co.uk and to work booked by phone or email

The short version

We collect what a glass job needs and nothing else. We do not sell anything to anybody. Your registration goes to a glass supplier and, if you are claiming, to your insurer. That is the whole of it.

Data controller
Brunswick Vehicle Glass Ltd, Unit 4 Whitby Road, Bristol BS4 3QF
Questions about your data
bookings@brunswickvehicleglass.co.uk

Who we are

Brunswick Vehicle Glass Ltd is a vehicle glass fitter registered in England and Wales, company number 11742096, at Unit 4, Whitby Road, Brislington, Bristol, BS4 3QF. For the purposes of UK data protection law we are the data controller for the information described here.

If you want to ask anything about this notice, or about information we hold on you, email bookings@brunswickvehicleglass.co.uk or ring 0117 456 0192. There is no separate data protection officer; the two directors handle it between them.

What we collect

Almost all of it comes from you, either through the form on this site, by phone, or by text and email.

  • Your name, phone number and email address.
  • The address or postcode where the vehicle will be, which for a mobile job is usually a home or workplace.
  • The vehicle registration, and through it the VIN and the glass specification the manufacturer recorded against it.
  • Photographs of the damage that you send us, and photographs we take of the job.
  • Your insurer, policy number and claim reference, where you are claiming on a policy.
  • Payment records. Card payments are processed by our payment provider and we do not store card numbers.
  • Basic technical information from this website, covered under cookies below.

Photographs

Where a photograph of your vehicle might appear on our website or social media, we ask you first, and registration plates are obscured before anything is published. You can say no without it affecting the work, and you can ask us to take an image down afterwards.

Why we are allowed to

Data protection law requires a lawful basis for each use. Ours are:

  • Performing a contract — quoting, booking, fitting and invoicing. Without a registration and an address we cannot do the job at all.
  • Legal obligation — keeping invoices and accounting records for the period HMRC requires, and keeping calibration records where a manufacturer or insurer requires them.
  • Legitimate interests — keeping a record of work done so we can honour the guarantee, defending ourselves if a job is disputed, and asking you for a review after a job.
  • Consent — marketing emails, and publishing a photograph of your vehicle. Both can be withdrawn at any point.

Who we share it with

We do not sell personal information and we do not pass it to anyone for their own marketing.

  • Glass suppliers receive the registration or VIN so the right part is supplied.
  • Your insurer and their claims handler receive what a claim requires, where you have asked us to handle one.
  • Our customer management platform stores enquiries, bookings and messages on our behalf as a processor, under contract, and does not use them for anything else.
  • Our accountant and payment provider receive what is needed to invoice and to take payment.
  • Regulators, insurers or a court where we are obliged to disclose something.

Some of these providers process data outside the UK. Where that happens it is covered by the safeguards UK data protection law requires, such as an adequacy decision or standard contractual clauses.

How long we keep it

Not indefinitely, and not longer than we can justify.

  • Enquiries that never became a job — two years, then deleted.
  • Job and guarantee records — for as long as the guarantee could be called on, which is as long as you own the vehicle, plus a year.
  • Invoices and accounting records — six full financial years, because HMRC requires it.
  • Calibration reports — seven years, because they may be needed long after the fit.
  • Marketing contacts — until you unsubscribe, and removed after three years of no engagement.

Your rights

Under UK data protection law you can ask us to show you what we hold, correct it, delete it, restrict what we do with it, or send it to you in a portable format. You can object to processing we do on the basis of legitimate interests, and you can withdraw consent for marketing at any time.

Email us and we will respond within one month. There is no charge. We may ask you to confirm who you are before we release anything — usually the registration and the address the job was done at.

Some of it we cannot delete on request. An invoice HMRC requires us to keep, or a calibration report tied to a safety system, stays until its retention period is up. We will tell you if that applies and why.

Cookies

This site sets no advertising or tracking cookies of its own. Fonts are served from the site itself rather than a third party, so no request leaves for an external font host when you load a page.

Where a booking form, calendar, chat widget or review feed is embedded, that provider may set cookies necessary for it to work, and its own notice governs those. If analytics are added later this section will say so, and a cookie banner will appear before anything non-essential is set.

Complaining

If you are unhappy with how we have handled your information, tell us first — most things are a misunderstanding and get sorted the same week.

If that does not resolve it, you can complain to the Information Commissioner’s Office, the UK regulator for data protection, at ico.org.uk or on 0303 123 1113. You do not have to come to us first, but we would rather you did.

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