
Defrosting without cracking the screen
Why a blast of hot air on cold glass is the fastest way to turn a stable chip into a crack.
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Four things decide whether your windscreen gets repaired for a fraction of the cost or replaced entirely. Only one of them is size, and it is not the one that catches most people out.
Put a coin next to the damage and take a close-up from outside the glass. We will tell you which side of the line it falls on, usually within the hour.
Almost everybody asks the size question first, because everybody has heard the £2 coin rule. It is a decent starting point and it is not the whole answer. A chip the size of a pinhead in the wrong place needs a new screen; a chip the size of a five pence piece in the right place will repair and hold for the life of the car.
Run these in order and you will land on the right answer nearly every time.
The short version
Under a £2 coin, out of the wiper sweep, out of your eyeline and away from the edge. Pass all four and it repairs. Fail any one and it does not.
Fitters use a handful of names and they do genuinely matter, because some types stabilise and some spread.

Glass moves. It expands when the sun hits it and contracts on a cold night, and every one of those cycles works at the tip of a crack. A star break that passes all four tests in October regularly fails them by December, and the difference is a repair against a full replacement plus, on most modern cars, a camera recalibration.
Two things accelerate it more than anything else. The first is blasting the heater straight onto frozen glass, which is the single most common way a stable chip becomes a screen-wide crack. The second is dirt and water getting into the break, which stops the resin bonding properly and can turn a repairable chip into a non-repairable one within a fortnight.
If you cannot get it looked at quickly, put a piece of clear tape over the damage. It keeps the break clean and costs nothing.
Not sure which of the four your chip fails? Send a photo with a coin for scale and you will get a straight answer.
Ask usThe break is cleaned out, air is drawn from it under vacuum, and a clear resin is forced in and cured hard under ultraviolet light. That restores most of the strength and stops the damage spreading.
What it does not do is make the chip vanish. Expect a faint mark where the impact was, a bit like a watermark. Anyone promising an invisible repair is overselling it, and we would rather tell you that now than have you disappointed on the day. If you want to see honestly what one removes, there is a before and after on our recent work page.
On most comprehensive policies a chip repair is covered in full with no excess, because insurers would far rather pay for a repair now than a replacement plus recalibration later. It usually sits outside your no-claims bonus too, though it is worth checking your wording — there is more on that in will a glass claim cost me my no-claims.
If you are paying yourself, a repair is a fraction of a replacement. That gap is the whole reason this article exists.
If it turns out to need replacing, that is covered in detail on our windscreen replacement page, including why the camera behind it has to be recalibrated the same visit.

Why a blast of hot air on cold glass is the fastest way to turn a stable chip into a crack.
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What happens to lane keeping and emergency braking when the camera is a degree out of true.
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How windscreen cover usually sits apart from the rest of the policy, and the excess to expect.
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Chip repairs are forty minutes and they slot into gaps in the day’s run, so if you ring before eleven there is usually a same-day option somewhere on the patch.